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eBay’s Free WiFi Holiday Promotion to Delta Passengers

Airlines, Deals, General Comments Off

Dec 122011

Auction site eBay is providing passengers aboard Gogo equipped Delta Air Lines flights 30-minutes of free Wi-Fi this holiday season.

The holiday promotion runs from December 12 through January 2 and will be available on 2,500 daily Wi-Fi equipped flights.

Gogo is a technology services company that provides Internet access on all domestic AirTran Airways, Virgin America, Alaska Airlines, domestic mainline Delta flights and select Air Canada, American Airlines, United Airlines and US Airways flights.

To access the free Wi-Fi on the Delta flights, travelers connect to Gogo using any Wi-Fi enabled device, open the browser, enter their email address in the special eBay promotion on the home page and click the “Give Me Free Wi-Fi” button.

British Airways Cabin Crew to Use iPads

Airlines, General Comments Off

Aug 312011

British Airways is deploying iPad digital tablets from Apple to help its cabin crew boost customer service in the air.

The iPads are supposed to enable the airline’s cabin crew to get prior knowledge of customer preferences and a better understanding of each customer’s previous travel arrangements, allowing them to offer personalized service.

The iPad lets crew quickly identify where each customer is seated, who they are travelling with, their Executive Club status and any special meal requests. It gives cabin crew a whole library of information at their fingertips including timetables, safety manuals and customer service updates. It also means any issues can be logged with ground-based colleagues around the network prior to departure so solutions can be delivered while the flight is airborne.

When all the passengers have boarded and just before the doors are shut, cabin crew are currently handed a long scroll of paper, listing up to 337 customers. With the new iPads cabin crew will simply refresh their screen when the doors have closed through wireless 3G networks and they will have a complete list of passengers on board.

The iPad is currently being trialled with 100 cabin crew.

British Airways plans to roll it out to all senior crew members across the airline in the coming months.

40% of Indians Overpack, Pay Excess Baggage Fees

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Jun 172011

Many Indian travelers are stuffing their travel bags with too much clothes and/or other things and end up paying steep excess baggage fees to the airlines.

A recent survey by online travel agent Expedia found that 40% of Indians have forked out excess baggage fees.

With travelers spending as much as Rs. 7,500 on excess baggage fees, Indian fliers are resorting to creative steps to avoid paying for this extravagance – Some wear extra clothes, including up to three jackets, stuff small things in pockets and befriend fellow passengers traveling with lesser baggage to help accommodate their stuff.

The more enterprising Indian travelers go as far as to use infant strollers to carry heavy items, since strollers are allowed into the cabin.

Excess Baggage Fees

To boost revenues, most airlines have become stringent and charge as much as Rs. 2,250 for excess baggage fees and nearly Rs. 9,000 for an oversize or overweight bag

In Expedia’s online survey of 500 Indian travelers, more than 60% said they had not used all the items they had piled into their suitcases.

Over half of the respondents (59%) spent between one and two days preparing for their holiday. Less than a third (22%) said they spent only two hours in packing and nearly 18% spent more than 2 days in packing their bags.

Recommendations to avoid excess baggage fees: Continue reading »

Travel & Expense Management Firm Concur Sets up Shop in India

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Apr 212011

Integrated travel and expense management services provider Concur has established operations in India.

The move is designed to to expand the Redmond, Washington company’s customer base and seek growth in new geographic markets.

Concur said that besides assisting MNC clients in the region that already use its services, the company’s presence in India would better serve the local needs of the burgeoning Indian business travel market.

As the Indian economy is projected to become the world’s third largest in the near future, the country’s travel sector is expected to hit $20 billion by 2012.