USA Today is reporting that passengers’ complaints against U.S. airlines rose 20.8% in May 2011.
Irate passengers filed 1,062 complaints against airlines with the U.S. Transportation Department in May, up from 879 complaints in April and 799 in May 2010.
A third of the complaints filed in May 2011 was about delays, cancellations and missed connections followed by complaints about customer service, up from 87 in May 2010 to 120 in May 2011.
Complaints about refunds, fares and handling disabled travelers also rose sharply.
American Airlines had the most complaints at 147, followed by Delta with 107, United Airlines with 101 and Continental Airlines (which merged with United but reports complaints separately) got 72 complaints.
Read the full story on U.S. flyers’ woes here.
Sorry, the comment form is closed at this time.