Complaints Against U.S. Airlines Up 21%

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Jul 082011
 


USA Today is reporting that passengers’ complaints against U.S. airlines rose 20.8% in May 2011.

Irate passengers filed 1,062 complaints against airlines with the U.S. Transportation Department in May, up from 879 complaints in April and 799 in May 2010.

A third of the complaints filed in May 2011 was about delays, cancellations and missed connections followed by complaints about customer service, up from 87 in May 2010 to 120 in May 2011. Continue reading »